These Terms of Service govern the marketing services of COEVO, a brand of Lux Photo Pro S.à r.l.-S (RCS B290472, VAT LU36089387, 13 Avenue Gaston Diderich, L-1420 Luxembourg), and the free tools on coevo.lu. They apply to project work and to monthly retainer agreements. Where a signed agreement, Statement of Work or retainer contract exists, that document prevails over these Terms.
1. Acceptance
By booking our services or using this website you agree to these Terms. A written agreement and/or invoice sets out the specific scope, deliverables, deadlines and pricing for each engagement.
2. Services
COEVO sets up and runs marketing for a business: strategy, content (photo and video shoots by the Lux Photo Pro team), social media, ads (Meta and Google), website, messages and bookings, and a numbers screen. The exact scope of each engagement is defined in its quote or contract; a signed agreement prevails.
3. Quotes and booking
Quotes are issued in euro and valid for the period stated. An engagement is confirmed when the client accepts the quote in writing and the deposit, where one is due, is received. For tenders and RFPs, send your brief to [email protected]; we reply within one business day with availability, a line-item quote, our RCS and VAT details, and references.
4. Pricing and VAT
Prices are quoted excluding VAT unless stated otherwise. Luxembourg VAT (currently 17%) is added where applicable. Every engagement is billed with a full VAT invoice (VAT LU36089387, RCS B290472). Purchase-order numbers are supported on request.
5. Payment
- Project work: 50% deposit at booking, 50% on delivery, unless the contract states otherwise.
- Methods: bank transfer / SEPA and, where offered, card.
- Retainers are billed monthly in advance per the retainer contract.
- Late payment may suspend ongoing or scheduled work until the account is settled.
6. Budget
Each cycle has a budget in euros, spent from the menu (shoot hours, edited photos, reels, ads). Budget left at the end of a cycle moves once, to one later cycle the client chooses, up to 30% of the budget. The rest of unused budget is not refunded unless the contract says otherwise.
7. Advertising spend and third-party tools
Amounts paid to the advertising platforms (Meta, Google) and to third-party tools are handled as set out in your quote or contract.
8. Accounts, website, domain and access
Ownership of accounts, the website and the domain, and access to them, are as set out in your contract.
9. AI
We use AI tools to help with captions, image options and reports. People decide and check what is published, and the live shoot comes first. The client approves content according to the process agreed in the contract.
10. Cancellation, rescheduling and retainers
Cancellation and rescheduling must be made in writing; what counts is the time we receive your notice.
- Postponing a one-off shoot: once, free of charge, with at least 7 days' notice, to a new date agreed with us within the postponement period set in your agreement. A second postponement, or one notified less than 7 days before the shoot, counts as a cancellation.
- Cancelling a one-off shoot: 7 days or more before the shoot, no cancellation fee, and the deposit is refunded less any non-refundable third-party costs committed at your request; less than 7 days before, 50% of the fee for that shoot; less than 48 hours before, or without notice, 100%.
- Cancellation by us: if we cancel a confirmed shoot and no new date suits you, we refund all sums paid for that shoot.
- Retainers: 12-month term. You may leave without a fee at the end of the 6th month with 30 days' notice; leaving at any other time costs one monthly fee, with 30 days' notice. At the end of the term the retainer renews for 12 months unless either party gives notice of non-renewal 60 days before; a LITE retainer (6 months) renews the same way. Moves and cancellations of shoots inside a retainer follow the retainer contract.
Where your signed agreement sets different terms, the agreement applies.
11. Delivery and files
We aim to deliver within the agreed timeframe. Delivery is supplied as edited, channel-ready files. Force-majeure events and client-side delays extend timelines accordingly. RAW (unprocessed) files are not delivered as standard and may be licensed separately by written agreement. We keep edited deliverables for at least one year after delivery; after that we have no obligation to keep any file, so please keep your own copies.
12. Revisions
One revision round is included per deliverable. Changes to concept, music or scope after a deliverable has been approved are treated as additional paid work and quoted separately.
13. Usage rights and intellectual property
Photographs and video remain the intellectual property of Lux Photo Pro S.à r.l.-S unless otherwise agreed. On full payment the client receives the usage rights agreed in the contract for the delivered, processed files. We use delivered work in our own portfolio and marketing only as agreed in your contract, on the channels named there.
14. Confidentiality
We sign non-disclosure agreements on request and work NDA-friendly by default; for confidential projects we sign NDAs.
15. Free tools: website check and Instagram review
The website check and the Instagram review are free and informational. They are based on what is publicly visible and measured at that moment, come without any warranty, and do not oblige you to buy anything. We do not guarantee that they find every issue or that results stay the same over time.
16. Waitlist
Joining the waitlist is no commitment from either side. We write to you when the system opens.
17. Liability
Each engagement is carried out with professional care. We do not guarantee specific marketing results such as reach, enquiries or sales. Our total liability for any engagement is limited to the fees paid for that engagement, except where Luxembourg law does not permit such limitation. We are not liable for circumstances beyond our reasonable control, including the rules and outages of third-party platforms.
18. Governing law
These Terms are governed by Luxembourg law; disputes fall within the jurisdiction of the courts of Luxembourg.
Contact
Lux Photo Pro S.à r.l.-S (COEVO) — 13 Avenue Gaston Diderich, L-1420 Luxembourg · [email protected] · +352 691 773 777
Last updated: 6 October 2026.